Refunds.
Mixback Pro refund policy. Last updated: September 29, 2026
Our reseller Paddle.com is the Merchant of Record for purchases on our website, and Paddle processes refunds.
1. 30-day refund, no reason needed
You can get a full refund of:
- your first Pro payment (monthly or yearly), and
- each yearly renewal payment,
if you ask within 30 days of the payment. No reason needed.
We chose to offer this to everyone, wherever you live. It is at least as generous as the 14-day withdrawal right in the European Union and the United Kingdom, so you do not lose anything by starting to use Pro right away.
2. Monthly renewals
Monthly renewals after the first payment are not refunded as a rule. Cancel at any time and Pro stays active to the end of the month you have paid for. If a renewal charged you by mistake, for example after you tried to cancel, write to us and we will refund it.
3. Yearly plans after the first year
After your first year, you can end a renewed yearly plan at any time with one month’s notice. We refund the unused whole months after the notice period. Where our payment provider can no longer refund the original payment, we add the same time back as Pro time, or pay it by bank transfer if you ask.
4. How to ask
- Use the link in your Paddle receipt email, or go to paddle.net and look up your order; or
- email support@mixback.app with the email address you bought with.
Refunds go back to the original payment method. We complete every refund within 14 days of your request; your bank may take a few more days to show it.
5. What happens after a refund
The refunded subscription ends and the app returns to the free version. Your recordings stay on your Mac.
6. When we may refuse
We may refuse a refund where we see clear abuse, for example repeated buy-and-refund cycles on the same account. This never limits a refund you are entitled to by law.
7. Faults
If Pro does not work as described, tell us. We will fix it, or refund you for the affected period. If you prefer, we can add the same time as Pro credit instead. Your statutory rights on faulty digital content are not affected by this policy.
8. Mac App Store purchases
If Mixback is offered in the Mac App Store, purchases made there are refunded by Apple, not by us or Paddle. Request them at reportaproblem.apple.com.
9. Promotional Pro periods
A free promotional period (for example from a Mixback coin) involves no payment, so there is nothing to refund.
Questions: support@mixback.app. See also the Terms of Sale.